In and of itself what happened when I went shopping at the fancy tile store, where we bought all of our tile for this house when we had it built years ago, was no big deal.
I’m not unfamiliar with snobby sales clerks in the big city.
But this particular indifferent, snobby sales clerk, who I shall call Gumdrop, was sixty years old, if a day, and she went out of her way to ignore me. She said “hello” when I walked into the store, then before I could reply she went back to looking at her smart phone.
I did not exist.
# # #
I started walking around the lovely, well-organized, upscale tile store, hoping that when Gumdrop finished not helping me, she’d help me.
I dream. What can I say?
Eventually, after I’d explored the drawers, shelves, and wall displays of tiles on my own, I went over to Gumdrop and forced her to listen to me. I told her we were going to replace the tile around our fireplace in the family room, a room that is open into the kitchen.
Did she have some suggestions?
# # #
# # #
Without a single word, and this is where it gets interesting, Gumdrop took me to one small display of khaki/tan ceramic tiles, and said “this.”
She didn’t ask about our color scheme, the size of the room, the scale of the fireplace. She didn’t ask about our style preferences.
She just told me to buy what she was pointing at.
# # #
In what I can only describe as a delightful irony of ironies, the inexpensive ho-hum tile that Gumdrop pointed to is what we have on the floor in the laundry room.
The floor, people. THAT’S THE TYPE OF TILE SHE ASSUMED WAS APPROPRIATE FOR ME TO HAVE AROUND THE FIREPLACE IN MY HOME.
I mentioned that I was familiar with the tile she was pointing at because I walk on it every day. Then I asked her to show me something else.
She did this while grumbling that I could easily pull out any of the tile displays from the wall. And I agreed that I could, but I wasn’t going to. That was her job.
So do it, Gumdrop.
# # #
# # #
I believe it is at this point that it began to dawn on Gumdrop, who works on commission, that she might have screwed the pooch with me. Suddenly she was inquiring about the details of our project, but I was no longer interested in dealing with her.
So, mentioning that money was no object but obviously there was nothing in this store for me, I politely left the store, discouraged that I’d bothered to drive to a fancy tile store in the middle of an industrial district on a snowy afternoon, to be snubbed.
Humph.
# # #
But ultimately the joke is on Gumdrop and the fancy tile store because my small little fireplace project was just the beginning. Yep, we’re going to be redoing our 14′ x 12′ master bathroom sometime in the next few years and there’ll be lots of tile involved.
Oodles of it, which up until this incident I would have purchased at the fancy tile store. But now? Not going to happen.
Big mistake, Gumdrop. Big mistake.



