True confessions time. I’m an incandescent lightbulb hoarder. I lurve normal lightbulbs. Soft white glow. Roundish with an Edison base. Retro.
Judge me IF you must.
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So during these waning days of incandescent lightbulb availability, off I go to buy 25 Watt lightbulbs to replace the ones in the outdoor light fixture that provides light onto our deck.
As you can imagine, they were almost impossible to find. And when, after searching through 3 stores, I did find them at The Home Depot, I had to use the do-it-yourself checkout station… which didn’t work.
The screen was FROZEN.
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It was at this point in my search for incandescent lightbulbs that I became the pawn of the woman responsible for the do-it-yourself checkout area. And things became a bit difficult.
First, she didn’t believe that my screen wouldn’t work, so she tried seven times to make it go. At this she failed.
Then when it was clear to her that my screen was, indeed, frozen, she decided to ring up my purchase of $8.91 at her central register and have me hand her my $10.00 bill. At this point in the transaction my frozen-screened do-it-yourself checkout station was to give me my change.
This would have been a great idea IF she had correctly entered $10.00 into her register, BUT she didn’t.
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No, she put into her central register that I had handed her a $1000.00 bill– and suddenly my frozen-screened do-it-yourself checkout station started spewing out $20.00 bills at a speed and in a way comparable to a figure skater doing triple lutzes.
Pushing me aside, The Home Depot employee made a dash for the cash coming out of my frozen-screened do-it-yourself checkout station. She was in a panic. A minute or two later when she had all the cash in her hand she was so flustered that she couldn’t figure out how to continue with my transaction.
And I was in NO MOOD to leave the store without my $1.09 change.
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So I waited, with a line of customers behind me, until The Home Depot employee regained her composure. Then, using a magic key that she had on a cord around her neck, she unlocked the entire bottom section of my frozen-screened do-it-yourself checkout station and counted out my change from the big till in there.
Consequently, a mere ten minutes after stepping up to the do-it-yourself checkout station, The Home Depot employee handed me a bag filled with what might be the most difficult to find– and to pay for– 25 Watt lightbulbs in the world.
[Hello FTC! Please note that I’m explaining my point-of-view about things and my experiences while buying such things. There was no monetary &/or other compensation involved whatsoever. I know that you’re a wise & wonderful governmental department so you probably already knew that, right? Just wanted to be clear.]