A brief overview…
We wanted to buy two comfy chairs and an ottoman for an upstairs bedroom that we’re turning into what I call a sitting room– or as Zen-Den refers to it, the un-bedroom. [The man is very literal.]
Because the bedroom is up the stairs, around a corner, and has a small doorway, the size of the chairs was our primary concern.
After much… much… much searching online and on foot, we ended up with three possible chairs that would fit into the room. One was at Crate & Barrel. The other two were at Ethan Allen.
The Top Five Reasons Why We Bought Our New Furniture At Crate & Barrel… And Not At Ethan Allen
Number 5 – Crate & Barrel was less expensive than Ethan Allen. Not by much, but a little bit.
Number 4 – Crate & Barrel had a better selection of fabric than Ethan Allen. Fewer choices, but more current colors.
Number 3 – Crate & Barrel allowed us (encouraged us, even) to take fabric samples home so that we could see how our chairs/ottoman would look in all kinds of light, night and day, in our house. Ethan Allen wouldn’t let us have even one sample to take home and required us to make an appointment with one of their designers who would bring the fabric samples to our house for one hour; during which time we were to decide which fabric to use on our furniture.
Number 2 – Crate & Barrel sales associates were knowledgeable about the furniture on the sales floor as well as all the items online and in their catalogues. Our request to see certain chairs that I’d researched online before going to the store confused the Ethan Allen designers; they couldn’t find one of the two chairs on the sales floor (or in their catalogue) to show us.
Number 1 – Crate & Barrel sales associates were friendly, hip, and encouraging with lots of good decorating ideas. Ethan Allen designers were uptight and high-handed. They seemed weirdly disinterested in selling furniture to us– or anyone else in the store, for that matter. So, we walked out the door and didn’t go back.
[Hello FTC! I know that posts like this worry you, so let me assure you that I/we have received no money or other compensation for the above endorsements. This is just my take on what happened to us when we went shopping in these stores in our city. Feeling less worried now FTC? Good.]